Refunds
Last updated 13 October 2026
When we pay money back, and how to ask.
Cancel any timeAccess runs to the end of the period you paid for.
Our mistake, your moneyCharged twice, after a cancellation, or a fault we could not fix.
Ask with the formThe answer comes in My tickets and by email.
01The short version
- Payments are not refunded as standard. You can cancel any time from your account, and your plan runs to the end of the period already paid. The unused part of a period is not paid back.
- We refund when the mistake is ours: a charge made twice; a charge after a cancellation that had already taken effect; or a fault on our side that stopped the API working and that we could not fix.
- An approved refund goes back to the card it came from, through Stripe, and usually shows within 5 to 10 working days.
- A refund cancels any partner commission on that sale.
- Please talk to us before raising a chargeback with your bank. While a card dispute is open, the account can be paused.
02How it works
1Cancel in your account
Billing, then Cancel plan. Nothing more is charged.
2Ask with the form below
Requests are made here and only here, never by email.
3The answer comes to you
On your ticket on the support page, and by email.
03Ask for a refund
The ticket form is being set up: it is here within a few minutes.
04Charges
- Card charges appear as DEVELOPERDATA.NET. Billing questions: https://developerdata.net/support?tab=charge